Reference

Our Terms, Your Rights, One Clear Place

arena212 operates under a defined legal framework that sets out account conditions, data handling and user rights for Indonesia — availability depends on local law and eligible regions.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredData Rights ExplainedContact Path Available
arena212 Our Terms, Your Rights, One Clear Place
LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request or a dispute related to a DANA, OVO or GoPay transaction, our support team handles legal enquiries through the channels below. Players in Batam and across eligible Indonesia regions can reach us through any of these paths — we aim to acknowledge legal and data requests within a reasonable time frame and respond in full once your identity is verified.

Team online

Live Chat Support

Open the chat window from your account dashboard. Identify your enquiry as a legal or data matter so it reaches the right team without extra routing delays.

Email for Data Requests

Send your data access or account-terms query to our support email. Include the wallet type you use — DANA, OVO or GoPay — so we can locate your account quickly.

Account Help Centre

The Help Centre in your account settings includes a dedicated legal and policy section. Submit a formal request there if you need a written record of the response.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

Our approach to data handling, account security and policy compliance is built around four concrete practices. Each one applies to your account regardless of which e-wallet you use or which games you access in the lobby.

Data Collection Scope

We collect account registration details, wallet identifiers for DANA, OVO or GoPay, and session data. Nothing beyond what is needed to run and verify your account is stored.

Cookie and Session Use

Cookies on arena212 are limited to session continuity and fraud detection. We do not use tracking cookies for third-party advertising; your browsing stays within the platform scope.

Account Security Practices

Account access is protected by OTP verification tied to your registered number. Any change to your linked wallet — switching from OVO to GoPay, for example — triggers a re-verification step.

Data Retention and Deletion

We retain account data for the period required by applicable law. Once that period lapses, deletion requests are processed through the support email; we confirm completion in writing.

Common Questions About Our Legal Terms

These are the questions we receive most often about account conditions, data rights and how our legal terms apply to Indonesia-based accounts. If your question is not here, use the live chat or email path in the support section above.

Yes. Our payment terms cover all supported e-wallets including GoPay, OVO and DANA. The conditions around deposits, disputes and refund requests apply regardless of which wallet you use.

You can. Submit a data access request through the support email or the Help Centre in your account settings. We verify your identity first, then provide a copy within a reasonable time frame.

We retain data for the period local law requires after closure. Once that retention period ends and you submit a deletion request, we process it and confirm in writing via your registered email.

Access depends on local law and whether your region is an eligible area under our terms. We assess eligibility at registration and do not override local legal restrictions.

We send notice to the email address linked to your account before any major term change takes effect. Minor updates are noted in the terms with a revision date so you can track what changed.

Raise a dispute through the live chat or support email. Reference your DANA transaction ID and account number. Our team reviews payment disputes against the conditions in our current terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.